TAP

HSHS's Telesitter Assistance Program (TAP) was built to provide even faster care for patients that need monitoring. With a telesitter operating an iPad in a remote location, they can send a critical notification to alert nurses to check in on a room. The notification has a custom audio payload that reads off the room name so they don't need to waste critical time pulling their phone out and reading the notification. On the nurse's side of TAP, they subscribe to notifications for specific departments on specific floors at the hospital they are tending to so that they only receive notifications pertinent to their location. There are two widgets associated with TAP: a lock screen widget showing which departments notifications they are subscribed to, and an interactive Home Screen widget to turn notifications on/off when they start a shift or if the phone changes locations. While still in its infancy, TAP is currently in use across two different hospitals and is used by ~150 devices. Even in its early days, it handles an average of 50 alerts a day with average response times of 50 seconds! To monitor these alerts and response times, I built a administrative dashboard using React to view real time metrics.